Description

Theory
2

Theory/Practice
2

Instructors

Paulo Jorge Silva

Contents

Main topics:
SY1 - Workshop management and organization. Tools and equipment organization. Workshop communication planning and main DMS´s used.
SY2 - Stock management methodologies and parts sales in the national market
SY3 - Mechanics and collision workshop management methodology
SY4 - Continuous improvement processes and do well at first time. 5S´s and Kaizen application techniques
SY5 - Warranty processes management
SY6 - Repair activity main indicators
SY7 - Iberian main players after sales parts analysis
SY8 - Activity main indicators - interpretation and analisys
SY9 - Human resource management and hiring and retaining talent process
SY10 - Daily activity visual control boards
SY11 - Quality indicators analysis
SY12 - Additional sales improvement
SY13 - New business models

Learning Outcomes

LO1 - Structuring management knowledge that allows students to globally implement an car manufacturer after sales service in all its aspects.
LO2 - Acquire workshop management process analysis skills
LO3 - Apply correct space and stok management
LO4 - Use and develop tolls and equipment management applications
LO5 - Analyze and interpret service and parts activity management indicators
LO6 - Human resource management to improve bussiness
LO7 - Identify opportunities for strategic business development inits various aspects