Description

Theory/Practice
2

Laboratory
2

Instructors

Susana Nicola

Contents

1. Service Definition (2 weeks- P1)
1.1 The concept of service as a tool;
1.2 The sector service;
1.3 Services strategies.
2. Facility Management (3 weeks - P2)
2.1 Introduction to facility management;
2.2 Building facilities management;
2.3 KPI of Building Maintenance efficiency (performance and operational indicators);
2.4 Contract and outsourcing management

3. Digitalization and automation processes (7 weeks -P3)
3.1 Process Engineering (3weeks)
3.1.1 Value analysis in services (customer analysis, value chain and knowledge about the organization/service.
3.1.2 Value network (services, deliverables, assets tangible or intangible analysis).
3.1.3 Processes design/redesign with AS- IS TO-BE methodology

3. 2 Technology in Services (4weeks)
3.2.1 Minimum Viable Product
3.2.2 Rapid application development and low code tools

Learning Outcomes

Realization of an integrated project of significant complexity, working as a team and simulating the context of a business project. It is intended, in this course, strengthen the learning process through the completion of a group major project, which enables students to integrate the knowledge gained in previous steps.The aim is to contribute to encourage a greater autonomy and student pro-activity, as well as, to a better and easier integration in the labour market. In this context the student could develop soft skills such as team work, conflict management, technical report preparation, public presentation of the results of their work, etc.
After attending this UCI, the student must be able to:
- apply good practices of teamwork,
- being able to interact with the research team,
- develop your own negotiation model,
- apply concepts and technical vocabulary used in negotiation,
- being able to deal effectively with negotiation processes among his peers/customers,
- have an openmind entreperneurship attitude to develop new products/services,
- use a set of features/mathematical techniques, as well as, muticriteria decision methods studied in another UC.
- implement control mechanisms to different situations and in different contexts;
The project, which consists of a multidisciplinary integrative character, in the form of a project, to be held in the group, whose goal is to integrate the knowledge acquired along the academic path.