Description

Theory
1

Theory/Practice
2

Instructors

José Carlos de Sá

Contents

CP1 - Quality Management Systems in Organizations
CP2 - Quality Tools
CP3 - Statistical Quality Control
CP4 - Sample Acceptance Plans
CP5 - Failure Mode and Effect Analysis (FMEA)
CP5 - Lean Management
CP6 - Six Sigma Methodology
CP7 - European Foundation for Quality Management (EFQM)

Learning Outcomes

Assure students the knowledge, understanding and application of the concepts, models and instruments of the basic principles of quality and continuous improvement of organizations in general, making them aware of the current demands from an integrative and multidisciplinary perspective.
Know and know:
OB1 - Quality management in organizations;
OB2 - Identify and solve problems;
OB3 - What are the tools and methodologies to use in various contexts;
OB4 - Excellence management systems;
OB5 - Promote continuous improvement.