Description

Theory
1

Theory/Practice
2

Instructors

Maria Silva

Contents

1. Basic Quality Concepts
2. Traditional Quality Tools:flowchart, Ishikawa diagram, Pareto diagram, Histogram, Scatter diagram, Control charts; Summary of Quality and Management Tools use
3. Data analysis, Statistical Inference: Confidence Intervals and Hypotheses Testing
4. Statistical process control (SPC): the concept of variation, common causes and special causes, variable and attributes control charts, process capability;
5. Six sigma: performance indicator, method to master the variability, skills organization, six sigma as project management;
6. Acceptance Sampling: OCC, AOQL;
7. QFD (Quality Function Deployment);
8. FMEA (Failure Mode and Effect Analysis)

Learning Outcomes

To provide Students with the knowledge and the capability to comprehend and apply the techniques and quality tools, within a systemic, integrated and multidisciplinary perspective.
Skills and competences to be developed by students:
LO1- Be able to select and to apply quality tools;
LO2- Be able to apply process statistic control;
LO3- Confer expertises in the area of six sigma methodology;
LO4- Know how to elaborate acceptance sampling plans;
LO5- Know how to elaborate a quality matrix QFD;
LO6- Know how to elaborate a FMEA.