Description

Theory
2

Theory/Practice
2

Instructors

José Carlos de Sá

Contents

CP1 - Quality Management
- Introduction
- Evolution of the Concept
- Quality Gurus
- Concept of Continuous Improvement / PDCA Cycle.

CP2 - The ISO 9001: 2015 Standard.
- The 7 Principles of Quality management
- Assessment of the organization's context.
- Relevant stakeholders.
- Process management
- Risk approach.

CP3 - The certification process.

CP4 - Safety Management and the ISO 45001: 2019 standard
- Introduction and concepts
- Standardization for SGSSO certification
- Hazards identification and risk assessment.

CP5 - Environmental Management and ISO 14001: 2015
- Environmental aspects
- Environmental impacts

CP6 - Systems integration.

CP7- The audit function.

CP8 - Quality Tools.

CP9 - The Lean and Six Sigma philosophies.
- DMAIC, DMADV and DFSS
- Lean tools
- Six Sigma Tools
- The integration of "lean" with "six sigma" - "Lean Six Sigma".

CP10 - Total Quality - Models of excellence
- EFQM model
- Shingo model

Learning Outcomes

At the end of the course, students should be able to:
OB1 - Understand and apply the concepts of "Quality Management" and successfully implement Quality Management Systems and improvement processes.
OB2 - Understand and apply the concepts of "Environmental Management" and successfully implement Environmental Management Systems, preventing pollution, improving environmental performance and aiming to comply with applicable legislation.
OB3 - Understand and apply the concepts of "Safety Management" and successfully implement Health and Safety Management Systems, preventing accidents, improving safety performance and aiming to comply with applicable legislation.
OB4 - To be able to improve processes through improvement tools and methodologies.
OB5 - To know the different models of Business Excellence.